Legal information
Terms of sale
Last updated: September 2026
1. Seller identification
Caftan Paris, 173 rue de Courcelles, 75017 Paris, France
Email: contact@caftanparis.com
SIRET: 106 036 973 00019
VAT number: pending allocation
2. Scope
These Terms and Conditions of Sale apply to all sales concluded on caftanparis.com between Caftan Paris and any buyer (hereinafter "the Customer"). Placing an order implies full and unreserved acceptance of these Terms.
3. Products
Caftan Paris offers for sale:
- Caftans and oriental outfits, which may be beaded or embroidered
- Jewellery in stainless steel only (neither gold nor silver)
- Fashion accessories
The Customer may try an item on as they would in a boutique. The Customer is liable for any handling beyond what is necessary to establish the nature and characteristics of the item. In that case, Caftan Paris withholds from the refund an amount corresponding to the loss in value observed, and justifies that amount to the Customer. This applies in particular to an item plainly worn at an event. Caftan Paris tells the Customer this amount before issuing the refund. If the Customer would rather have the item back than accept that amount, Caftan Paris returns it at the Customer's expense, on request made within 14 days of that message.
Product photographs and descriptions are as accurate as possible. Slight colour variations may occur depending on your screen settings and do not constitute valid grounds for return.
Warning: Some of our caftans feature decorative beads or embroidery that may come loose. These items are not suitable for children under 3 years old because of the choking hazard. Caftan Paris accepts no liability for any use that disregards this warning.
4. Prices
Prices are shown with all taxes included. Shipping fees are shown separately and are added to the price of the products. Caftan Paris reserves the right to change its prices at any time. Products are invoiced at the price in force when the order is confirmed.
5. Orders
An order is final once payment is confirmed. A confirmation email setting out the items ordered, the total amount and the delivery address is sent to you automatically.
Caftan Paris reserves the right to refuse or cancel any order in the following cases:
- Suspected fraud or abusive ordering
- Product unavailability
- Obvious pricing error
If Caftan Paris cancels an order, the Customer is refunded in full within 14 days.
6. Payment
The payment methods accepted are:
- Shopify Payments (payment card: Visa, Mastercard, etc.)
- PayPal
- Klarna
Payment is due in full when the order is placed. All transactions are secure and encrypted. Caftan Paris does not store any bank details.
7. Delivery
Orders are shipped with Colissimo, Mondial Relay or DHL, at the Customer's choice, through our partner Sendcloud. Delivery times are indicative. Caftan Paris cannot be held liable for delays attributable to the carriers or to events of force majeure.
It is the Customer's responsibility to check that the delivery address entered is correct. Caftan Paris accepts no liability for a delivery error caused by an incorrect address provided by the Customer.
8. Quality control
Each item is carefully checked, photographed and filmed before dispatch. This record evidences the condition of the item when it was sent and is kept for quality control and anti-fraud purposes.
9. Right of withdrawal
Under European legislation, the Customer has 14 days from receipt of the order to exercise the right of withdrawal. Full details are set out in our Return and Refund Policy, available on the site.
The following are excluded from the right of withdrawal, under article L.221-28 of the French Consumer Code:
- Earrings that have been unsealed or worn, for hygiene reasons
10. Legal guarantees
Under articles L.217-3 et seq. of the French Consumer Code, the Customer benefits from the legal guarantee of conformity for two years from delivery of the goods, and from the guarantee against hidden defects provided for in articles 1641 et seq. of the French Civil Code. These guarantees do not cover defects resulting from abnormal use or from failure to follow the care instructions supplied with the product.
11. Product care
Each item comes with care instructions that must be followed closely. Caftan Paris cannot be held liable for any damage resulting from a failure to follow them (fading, shrinkage, deterioration of beads or embroidery). Such damage is covered neither by the legal guarantee of conformity nor by the guarantee against hidden defects.
12. Environmental commitments
Caftan Paris is registered with the following producer responsibility organisations under the French extended producer responsibility scheme for textiles:
- Leko: FR475332_01EKIY
- Refashion: registration in progress
13. Intellectual property
All content on caftanparis.com is the exclusive property of Caftan Paris. Any reproduction, even partial, is strictly prohibited without prior written permission.
14. Personal data
Data collected when you order is processed in accordance with our Privacy Policy, available on the site and compliant with the GDPR.
15. Mediation and disputes
In the event of a dispute, the Customer is invited to contact Caftan Paris first at contact@caftanparis.com in order to find an amicable solution.
Failing an amicable settlement, the Customer may refer the matter free of charge to the consumer mediator for Caftan Paris: CM2C, 14 rue Saint Jean, 75017 Paris, https://www.cm2c.net.
These Terms are governed by French law. If the Customer lives in another European Union country, they keep the benefit of the mandatory provisions of their country of residence. As a consumer, the Customer may choose to bring proceedings before the court of the place where they lived when the contract was concluded, the court of the place of delivery, or the court of Caftan Paris's registered office.
16. Contact
For any question about these Terms: contact@caftanparis.com
Caftan Paris, 173 rue de Courcelles, 75017 Paris, France
Consumer mediation
Under articles L.616-1 and R.616-1 of the French Consumer Code, where a dispute remains unresolved the consumer may refer the matter free of charge to the mediator CM2C, 14 rue Saint Jean, 75017 Paris, https://www.cm2c.net.