Shipping

Worldwide shipping, from France.
Orders placed before 2 pm (Paris time) on a business day ship the same day; later orders ship the next business day.
Delivery times after shipping:
- France: 48 h to your door, or 3 to 5 business days to a pickup point
- European Union: 3 to 5 business days
- Switzerland, UK, Norway: 3 to 5 business days
- USA, Canada, UAE: 5 to 8 business days
As soon as your parcel ships, you receive an email with your tracking number. It can occasionally land in spam.
Once shipped, changes are no longer possible. If you need help beforehand, our team is here for you as soon as you reach out.

Returns

You have 14 days from receipt to request a return or exchange.
In France (including Monaco) and the European Union, your first exchange is free, whether for a different size or a different model. For a refund, return shipping is at your expense.
Outside the European Union, including Switzerland, the United Kingdom and Norway, we do not offer exchanges: returns are for a refund, and return shipping and any customs charges are at your expense. For another size, simply place a new order, without waiting for your return to be processed.
Faulty or non-conforming item: contact us, return shipping is at our expense.
To be eligible, the item should be strictly new, unworn, in its original packaging, with its sealed tag intact.
Made-to-measure pieces, with fabrics, embroidery and colours chosen with you, are unique creations and cannot be returned. Every detail is confirmed with you before production begins.
Sale items remain eligible for return within 14 days, under the same conditions.
For shipments outside the European Union, any customs duties and import taxes are at the customer’s expense.

Within 14 days of receipt, share your order number with our customer service. Our team will take care of the rest.

We confirm your request and share the steps to send your item back safely.

Once we receive and check the piece, your refund or exchange is processed as quickly as possible.

You can track your parcel at any time with your order number.

Need help choosing your size before ordering? Our team is available Monday to Saturday on WhatsApp

Customer service

Would you like to return an item? Our team is here to help. Simply fill in the form opposite.

Within 14 days of receipt, complete this form with your order number and the type of request.
Our team then confirms the next steps before any shipment. Without prior confirmation, the return unfortunately cannot be processed.
You can then send the item carefully packed to the address provided.
Tracked and insured shipping is recommended: Caftan Paris cannot be held responsible for parcels lost or damaged during the return.