Help

Shipping & Returns

Your creations are stored in France and shipped with care worldwide. The essentials to know, in full transparency.

Shipping

  • Worldwide shipping, from France.
  • Orders are prepared with care within 24 h (business days).
  • Delivery times after shipping:
    • France: 48 h to your door, or 3 to 5 business days to a pickup point
    • European Union: 3 to 5 business days
    • Switzerland, UK, Norway: 3 to 5 business days
    • USA, Canada, UAE: 5 to 8 business days
  • As soon as your parcel ships, you receive an email with your tracking number. It can occasionally land in spam.
  • Once shipped, changes are no longer possible. If you need help beforehand, our team is here for you as soon as you reach out.

Returns

  • You have 14 days from receipt to request a return or exchange.
  • In Europe, the first exchange is free. Outside Europe, return shipping is unfortunately at your expense.
  • To be eligible, the item should be strictly new, unworn, in its original packaging, with its sealed tag intact.
  • Made-to-measure pieces, with fabrics, embroidery and colours chosen with you, are unique creations and cannot be returned. Every detail is confirmed with you before production begins.
  • Sale items remain eligible for return within 14 days, under the same conditions.
  • For shipments to the United States, Canada and the Middle East, any applicable import duties are unfortunately also at the customer’s expense.

How to make a return?

01

Write to our team

Within 14 days of receipt, share your order number with our customer service. Our team will take care of the rest.

02

Instructions from our team

We confirm your request and share the steps to send your item back safely.

03

Return of your item

Once we receive and check the piece, your refund or exchange is processed as quickly as possible.

Where is my order?

You can track your parcel at any time with your order number.

Track my order

A question? Write to our team

Need help choosing your size before ordering? Our team is available Monday to Saturday onWhatsApp

Service client

Demande de retour

Vous souhaitez nous retourner un article ? Notre équipe est là pour vous accompagner. Remplissez simplement le formulaire ci-contre.

  • Dans les 14 jours suivant la réception, renseignez ce formulaire avec votre numéro de commande et le type de demande.
  • Notre équipe vous confirme ensuite la marche à suivre avant tout envoi. Sans confirmation préalable, le retour ne pourra malheureusement pas être pris en charge.
  • Vous pourrez alors expédier l’article soigneusement emballé à l’adresse communiquée.
  • Un envoi avec suivi et assurance est recommandé : Caftan Paris ne peut être tenu responsable des colis perdus ou endommagés lors du retour.