Frequently asked questions

We ship from France to Europe, the United States, Canada and the UAE.

Orders are carefully prepared within 24 hours (business days).

Times after dispatch:

• France: 48h home delivery, or 3–5 business days to a pickup point
• European Union: 3–5 business days
• Switzerland, UK, Norway: 3–5 business days
• USA, Canada, UAE: 5–8 business days

As soon as your parcel ships, you receive an email with your tracking number. It can occasionally land in spam: please take a look there.

You can also track your parcel at any time on the Order tracking page.

If you cannot find it, write to us or contact us on WhatsApp: our team will help.

Orders are prepared quickly. If you wish to modify or cancel your purchase, our team can help as soon as you write to us.

Once the order has shipped, changes are no longer possible.

You can pay by card, Apple Pay, Google Pay and PayPal.

Instalments are also available with Klarna.

All payments are 100% secure.

All our pieces are designed in Paris, then handmade in our atelier in Fez, Morocco.

Cutting, embroidery and finishing follow the gestures of traditional craftsmanship.

We offer exceptional creations for all your events:

• Wedding dresses
• Ceremony wear (henna, engagements)
• Evening caftans (silk-effect satin, velvet, brocade)

Our pieces come in sizes XS to 5XL depending on the model. We do not offer djellabas.

Yes. All our creations respect modesty: opaque fabrics and covering cuts.

The aim: that you feel elegant and completely at ease, in every circumstance.

A detailed size guide is available on every product page to help you find the right cut.

Our team can also advise you Monday to Saturday, 10am–7pm, on WhatsApp.

Yes. You have 14 days from receipt to request a return or exchange.

In France and the European Union, your first exchange (size or model) is free; for a refund, return shipping is at your expense. Outside the European Union, returns are for a refund, with return shipping and any customs charges at your expense. Faulty or non-conforming item: return shipping is at our expense.

To be eligible, the item must be strictly new, unworn, in its original packaging, with the sealed label intact.

More details on the Shipping & Returns page.

Pieces made to measure for you are unique and unfortunately cannot be returned.

Sale items remain eligible for return within 14 days, under the same conditions.

Caftan Paris is a 100% online boutique.

Part of our collection can nonetheless be tried on at our partner boutiques in France, without an appointment:

No. Caftan Paris is an independent house registered in Paris (SIREN 106 036 973). Its official website is caftanparis.com.

It has no connection with shops or websites whose names resemble its own: reviews, prices and terms published under those other names do not concern it.