Legal information

Shipping policy

SHIPPING POLICY

Last updated: July 2026

1. Order preparation 

Every order is carefully prepared and checked before dispatch. All our items are photographed and filmed before they are sent in order to record their condition and to protect our customers as much as our boutique.

Order before 2 pm (Paris time) and your piece is carefully inspected, packed in our signature packaging and handed to our carriers the same day (Monday to Friday). Orders placed after 2 pm are dispatched on the next working day.

2. Carriers and delivery times 

Caftan Paris ships with three carriers, chosen by the customer:

Carrier Service Estimated time
Mondial Relay Pickup point delivery (France & Europe) 3 to 5 working days
Colissimo Standard tracked home delivery 48h (FR) / 3-8 days (international)
DHL / Chronopost Express home delivery 24h (FR) / 2-4 days (international)

 

Delivery times are indicative and run from dispatch. All our shipments are tracked in real time and insured until they reach your hands. Caftan Paris cannot be held liable for delays attributable to the carriers.

3. Order tracking 

As soon as your order is dispatched, you will receive an email containing your tracking number. You can follow your parcel directly on the chosen carrier's website:

4. Delivery areas 

Caftan Paris ships worldwide, including:

  • 🇫🇷 Mainland France
  • 🇪🇺 European Union (Belgium, Spain, Germany, Italy, etc.)
  • 🌍 International (United States, Canada, United Arab Emirates, Switzerland, United Kingdom, etc.)

5. Customs duties and import taxes (international)

For shipments outside the European Union, customs duties and import taxes are charged by the local authorities when the parcel arrives. Unless an amount is expressly collected at the time of payment, these charges are imposed by the destination country and remain the buyer's responsibility. Caftan Paris has no control over these amounts.

For guidance:

  • United States: since 29 August 2025, all parcels are subject to customs duties whatever their value. The former 800-dollar exemption no longer applies.
  • United Kingdom, Switzerland, Norway: import VAT, plus the customs clearance fees charged by the carrier.
  • United Arab Emirates, Bahrain, Oman: 5% import VAT, plus customs duties. Saudi Arabia: 15% VAT, plus customs duties.

6. Shipping fees 

Shipping fees are calculated automatically according to your geographical area. Delivery is free above a given order value, which varies by destination country and is shown clearly when you confirm your cart.

7. Damaged or lost parcel 

If your parcel arrives damaged:

  • Refuse the parcel, or note your reservations with the carrier
  • Contact us straight away at contact@caftanparis.com with photographs of the parcel and its contents

If your parcel is lost:

  • Contact us at contact@caftanparis.com with your order number
  • We will open an enquiry with the carrier as quickly as possible

8. Delivery address 

It is your responsibility to check that the delivery address entered with your order is correct. Caftan Paris cannot be held liable for a delivery error caused by an incorrect or incomplete address provided by the customer.

9. Contact

For any question about your shipment:

contact@caftanparis.com

 Caftan Paris, 173 rue de Courcelles, 75017 Paris, France