Order tracking
Track my order
Enter your tracking number, or your order number and email.
Or open your customer account at any time to see your order history.
Frequently asked questions
When is my order shipped?
Orders are carefully prepared within 24 hours (business days).
You receive an email with your tracking number as soon as it ships.
What are the delivery times?
Times after dispatch:
- France: 48h home delivery, or 3–5 business days to a pickup point (Colissimo, Mondial Relay, Chronopost)
- European Union: 3–5 business days
- Switzerland, UK, Norway: 3–5 business days
- USA, Canada, UAE: 5–8 business days (DHL)
I haven't received my tracking number
The tracking email can occasionally land in spam: please take a look there.
If you cannot find it, contact us with your order number, or write to us on WhatsApp: our team will help.
My tracking hasn't moved / my order is late
No need to worry: tracking can stay unchanged for 24 to 48 hours while in transit.
If your parcel takes longer than expected, contact us or write to us on WhatsApp: our team will find a solution.
Can I return or exchange an item?
Yes. You have 14 days from receipt.
In France and the European Union, your first exchange (size or model) is free; for a refund, return shipping is at your expense. Outside the European Union, returns are for a refund, with return shipping and any customs charges at your expense.
More details on the Shipping & Returns page.