Customer service
Contact us
A question about an order, a return or sizing advice? Our atelier will respond with care.
- contact@caftanparis.com
- Hours
- Store open 24/7 — customer service Mon–Sat, 10am–7pm
- Contact us directly
Before you write
Frequently asked questions
The answer to your question may already be here.
Where do you ship and what are the delivery times?
We ship from France to Europe, the USA, Canada and the UAE. Orders are prepared within 24 hours.
- France: 48h home delivery, or 3–5 business days to a pickup point
- European Union: 3–5 days
- Switzerland, UK, Norway: 3–5 days
- USA, Canada, UAE: 5–8 business days
How can I track my order?
As soon as your parcel leaves our warehouse, you receive a confirmation email with a secure tracking number.
Can I return or exchange an item?
Yes. You have 14 days from receipt.
Your first exchange is free, whether for a different size or a different model. For a refund, return shipping is at your expense.
How do I choose the right size?
A detailed size guide is available on every product page.
Our team can also advise you Monday to Saturday, 10am–7pm, on WhatsApp.